Broadspectrum (Transfield)

Broadspectrum Australia logo

Role: Credit Manager | Change Management Lead

Sector: Corporate | Infrastructure Services | Operations

Overview

Delivered a targeted financial and operational turnaround initiative for Broadspectrum Australia, addressing a $1.9M aged debt portfolio (>180 days). The project focused on improving cash flow, strengthening processes, and embedding sustainable change across the organisation.

Role & Scope

Credit Manager leading a structured change initiative to redesign and implement improved debt management processes. Responsible for driving organisational change, aligning stakeholders, and embedding new systems and behaviours to improve financial performance and client outcomes.

Key Responsibilities

  • Led a change management program to improve aged debt recovery and financial performance
  • Developed and implemented end-to-end debt management processes and workflows
  • Established project plans, timelines, and governance structures to drive delivery
  • Engaged stakeholders across finance, operations, and client interfaces
  • Designed and implemented strategies to manage resistance and support adoption
  • Introduced decision-making frameworks, incentives, and accountability measures
  • Monitored progress, analysed outcomes, and refined approaches to ensure sustainability

Key Achievements

  • Successfully addressed a $1.9M aged debt portfolio (>180 days)
  • Improved cash flow and strengthened financial performance
  • Embedded sustainable process improvements within the organisation
  • Maintained positive client relationships while implementing change
  • Delivered measurable operational and financial outcomes through structured transformation

Capability Highlights

Change Management | Financial Transformation | Process Improvement | Stakeholder Engagement | Commercial Acumen | Operational Delivery | Risk & Issues Management | Organisational Change

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