Williamstown Main Sewer Rehabilitation Project | Community Engagement, Heritage Storytelling & Infrastructure Communications
Williamstown Main Sewer Rehabilitation Project | Community Engagement, Heritage Storytelling & Infrastructure Communications
What do you do when your project involves rehabilitating a 100-year-old sewer beneath one of Melbourne's most historic suburbs? You tell a story. This case study explores how heritage storytelling, community engagement and strategic communications helped transform Melbourne Water's Williamstown Main Sewer Rehabilitation Project from a disruptive infrastructure upgrade into a community conversation about local history, identity and the importance of renewing essential infrastructure.